FAQs, terms & conditions
1. What happens after I purchase my e-book?
Once you’ve bought your e-book, you’ll get a confirmation email with a download link. You can download the file and read it on your preferred device.
2. Can I cancel or get a refund for my purchase?
Since e-books are digital products, they can’t be returned or exchanged once the download has started. We don’t offer refunds or cancellations after purchase.
3. Can I share my e-book with others?
You’re allowed to download and read the e-book for personal use only. It’s not allowed to share, resell, or distribute the e-book without written permission from the author. Any violation of these terms, such as unauthorized sharing or distribution, will be considered a breach of copyright, and we reserve the right to take legal action. All rights to the e-book remain with the author.
4. Am I allowed to copy or edit the e-book?
It’s strictly forbidden to copy, edit, or use the e-book for commercial purposes without prior written consent from the author. All intellectual property rights remain with the author.
5. What if I lose my e-book file?
Once we’ve received a confirmation that the file has been opened, we unfurtunately can no longer assist you. If this hasn’t happened yet, feel free to contact raisa@bukeyard.com.
6. Is my personal information safe?
Yes, we take your privacy seriously. Any personal details you provide during purchase are securely stored and used only for processing your order. We don’t share your data with third parties unless required by law.
7. What should I do if I have an issue with my download?
If you have any technical problems downloading your e-book, please get in touch with us within 24 hours at help@bukeyard.com. We’ll do our best to sort it out quickly.
8. Is my e-book protected by copyright?
All books sold through our webshop are protected by copyright. This means the content of the book can’t be copied, shared, or distributed without permission.
9. How is my payment processed?
All payments are securely processed via Stripe, PayPal, Mastercard, and/or Visa, which use the necessary security measures to protect your information. You’ll receive a digital invoice once your payment is completed.
10. Can I read my e-book on multiple devices?
You can read your e-book on multiple devices using compatible apps, such as Apple Books, Kindle, and Kobo. Please note that the e-book is for personal use only.
12. Are there limits on how many times I can download my e-book?
You can download your e-book once, as long as the link is active.
13. Can I order the book in print?
In the future, yes. As an indie publisher, we're carefully considering the best way to launch the book as a special limited-edition print. Until then, we hope you enjoy the e-books.
14. Is Bukeyard part of a publishing house?
No, Bukeyard is a self-published, independent publishing house based in Rotterdam (The Netherlands), founded and created by the author Raisa Huisden.
15. I would like to get in touch for a different reason, how can I contact you?
If you need to get in touch for business inquiries or any other reason, feel free to reach out via raisa@bukeyard.com.